Normally We warrant that all Germid products are free from defects in workmanship and materials for a period of ONE (1 ) year ( unless specified longer ) from the date of receipt of the product .During the warranty period .we agree to provide a replacement product . which malfuntions under normal use and service .
Upon discovering a defect, the customer must contact GERMID for a return authorization firstly and then must return the product, and/or component part, together with proof of date of receipt of the product Transportation charges for such return must be prepaid. The repaired or replaced equipment will be returned to the customer with transportation charges prepaid by GERMID. Replacement (or repaired) products and/or component parts are warranted only for the unexpired term of the original warranty.
This warranty does not cover defects caused by neglect, misuse, incorrect application, incorrect installation, water damage, vehicle wash facilities, alteration or repair in any manner outside GERMID’s factory, or damage caused by the return shipment due to inadequate packaging or mishandling. If the alleged defect is due to any of these causes, the customer will be advised of the findings and asked what action is to be taken. If GERMID is requested to repair the product a repair charge estimate will be prepared and the customer’s written permission (purchase order, repair, etc.) will be necessary to proceed with the repair of the product and/or component part. Transportation charges for such returns will be the responsibility of the customer.